A WIDOW was left devastated after EasyJet lost her niece’s luggage containing mourning clothes days before her husband’s funeral.
Kathy Gill, 67, said her niece Marina Davis, 58, flew into London Gatwick airport on February 18 to support her aunt and say goodbye.
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The plane touched down during deadly storm Eunice, which brought 122mph gales and made flying conditions extremely dangerous.
Upon landing, Marina – who flew to the UK as an “emergency” to attend the funeral – was told she couldn’t get her bag out of the hold due to the inclement weather.
The airline advised it would be ready to collect the following Monday – but the pair haven’t heard anything.
Kathy – whose husband died this month – told the Sun: “I am devastated about what happened. The whole thing has made both of us feel worse with everything else going on.
“Marina left her family and her job to fly over.”
Kathy said EasyJet told the pair the bag would be ready to collect the Monday after her flight.
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She said: “She needed the black coat she had bought especially for the funeral.
“The funeral was the next day and we had to go and find more stuff for her. And she’s still not got her suitcase.
“Her medication is in there. She had the decency to bring me over presents. Cigarettes were in there. Clothes, toiletries.
Kathy said English teacher Marina paid for the air fare “out of the goodness of her heart” to be with her while she grieved.
On finding out the bag was missing, Marina said she first bought underwear and a toothbrush – before tackling the issue of funeral clothing.
She said: “I ordered some clothes online and someone had to lend me some for the funeral.
I am devastated about what happened. The whole thing has made both of us feel worse with everything else going on.
Kathy Gill
“I was worried about my aunt. I waited for two hours [for the luggage] so I gave up in the end. I asked a gentleman for a form and I filled it in.”
She said EasyJet didn’t give her a reference number to chase up the baggage.
An airline spokesperson said: “Due to strong winds impacting parts of the UK on February 18, this unfortunately resulted in a delay in removing luggage from the aircraft on Ms Davis’ flight on arrival in London Gatwick, due to the wind gusting above the limits required to safely open the hold doors of the aircraft.
“Our team worked as quickly as possible to return luggage to impacted customers, and advised bags could be collected once it was safe to open the aircraft doors, or if they wished to leave the airport as Ms Davis did, our team would have their luggage delivered.
“We are very sorry for the delay in reuniting Ms Davis with her bag and for the inconvenience this has caused.
“Our team is in contact with her to resolve the matter and return it to her as soon as possible.
“The safety and wellbeing our of customers is easyJet’s highest priority and we understand how important it is that passengers have their essential medicines with them and so we advise passengers ahead of travel to carry medicine in their cabin bag.”
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