SINGAPORE – Social service businesses are getting higher assist to enhance their capabilities and step up capability with the launch of a brand new framework.
Developed by the National Council of Social Service (NCSS) and the Ministry of Social and Family Development (MSF), the Organisational Health Framework for Social Services was launched by Minister for Social and Family Development Masagos Zulkifli on Friday (March 25).
The framework features a one-stop portal for social service businesses to conduct a self-assessment of their enterprise operations and establish the areas they will enhance on.
It additionally supplies a guidebook that recommends methods to construct each new expertise and providers and increase the dimensions of the company.
Agencies can then apply for funding assist to enhance their processes from sources of funding such because the Community Capability Trust, which was earmarked to obtain a $350 million enhance aimed toward strengthening the social sector.
Speaking on the Epworth Centre for Positive Recovery in Jurong West the place he launched the framework, Mr Masagos famous that Singapore will face new challenges as its society ages and matures.
“New stressors threaten to pressure households additional. Social mobility will probably be tougher to maintain.
“As a social service sector, we must therefore evolve ourselves, not only in terms of the quality and quantity of services, but also in ensuring that our organisations are strong and able to evolve to meet future needs,” he stated.
In 2019, the NCSS piloted an initiative with 28 social service businesses to enhance their organisational improvement over a 24-month interval with a guide.
Epworth Community Services, which runs family-centric programmes that assist deprived youngsters and youth, was a part of this pilot.
It managed to establish organisational gaps and learnt construction a technique that encompassed clearer objectives and engagement of all its employees.
This led to the launch of its new Centre for Positive Recovery earlier this month to offer providers reminiscent of trauma therapy, household and particular person remedy to assist the psychological well-being of youngsters, youth and their caregivers.
Mr Tan Khye Suan, government director of Epworth Community Services, stated the framework helped employees, stakeholders and administration groups talk about technique improvement amongst themselves.
“It helped us to focus on capabilities we needed to develop most, in achieving the vision of the new Centre for Positive Recovery. We look forward to using the framework to continue tracking our organisational health over the years,” he added.
The new framework was developed to learn extra social service businesses following optimistic suggestions from the pilot.
NCSS president Anita Fam famous that many social service businesses focus their consideration on the speedy wants of their service customers and should face challenges planning for functionality constructing in the long run.
“However, the investment in capability and capacity is crucial as it will help you provide better quality, more efficient and sustainable services which will, in turn, support more service users,” she stated.
Encouraging the businesses to make use of the framework to construct their capabilities, Ms Fam added that they need to additionally contemplate constructing sturdy partnerships throughout the personal, public and social sectors, which might pave the best way for future collaborations.
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